Satisfied Callers Guaranteed
Boca Raton Inbound Answering Service
Looking for someone you can depend on to answer and handle your calls? Our clients will tell you that our small team model allows us to be the most professional, reliable and consistent option they’ve ever had
What You Get With Office Edge Inbound Answering Service
Features
CORE FEATURES:
Our highly trained staff is here to help you get business done, whether it’s providing information, taking orders, or offering exceptional service to your customers. With our unique model of only having a small team handle your calls, we ensure high-quality service, as each member becomes intimately familiar with your business and the flow of your calls.
This approach allows us to be more reliable, consistent, and effective, ensuring that your customers always receive the best possible experience.
- Professionally fluent in English & Spanish, with other languages available (ask for details)
- Enjoy industry-leading response times with calls typically answered in under three rings
- Consistently providing helpful, positive, and productive interactions with your callers
- HIPAA-compliant staff trained to handle sensitive information securely
Maximize the value of your calls with our flexible and customized call handling and messaging options:
- Tailored call handling based on specific business needs and caller requirements
- Manage specialized lead intake and handling
- Schedule and confirm appointments
- Take and process orders
- Answer FAQs and provide customer support
- Customized scripting and messaging options (e.g., email, SMS, CRM, etc.)
- “Warm” call transfers available, allowing you the choose whether or not you want to take the call or pass along a message to the caller
- We also offer real-time translations for you and your callers
We offer a variety of features to help you manage calls more efficiently and provide a better experience for your customers:
- Phone lines. Numerous call paths ensure your callers never encounter a busy signal. Obtain South Florida, nationwide or toll-free phone numbers
- Smart call routing. Create interactive call menus (e.g., “Press 1 for Sales…”) with customized routing on time and day, directing callers to the appropriate person or department.
- Call forwarding. Forward calls to any off-site number to ensure you or your staff can always be reached, even when you’re away from your desk.
- Voicemail options. Voicemail available 24/7, featuring voicemail-to-email and optional personalized professional greetings recorded by our team
With over 20 years of experience working with thousands of businesses, we have the expertise to optimize your call handling. Our tailored solutions help you generate new business, streamline your workflow, and integrate seamlessly with your and your vendors’ existing systems.
We specialize in helping:
- Attorneys, legal professionals, and court reporters
- Insurance agencies
- Healthcare professionals and medical providers
- Accountants, financial advisors, and other professional services
- South Florida/US office for national/global companies
- Technology service providers
- Real estate brokers and agents
- Home improvement and construction businesses
- Online retailers
- B2B and B2C companies of all types
Optional Features:
Our full-service receptionist coverage is available 24/7, ensuring you never miss a business opportunity. With our friendly, helpful, and team members receptionists, you can provide exceptional service to your clients or patients around the clock.
When you partner with us, you benefit from:
- Reliable and courteous call handling. Our team members are trained to provide professional and helpful service, no matter when the call comes in
- Full-time coverage at a fraction of the price. Compared to hiring a full-time staff, our service is a cost-effective way to ensure your calls are always answered
- HIPAA-compliant call handling. Our receptionists are fully trained in HIPAA compliance, ensuring your patients’ information is always protected and secure
Stay connected and project a polished image with our mobile app:
- Make and receive business calls on your cell phone without sharing your personal number
- View caller ID and call history for both incoming and outgoing calls
- Access voicemails with a clear visual interface
- Manage and automatically update your status and call-routing preferences based on location or time of day
- Easily manage multiple business lines
Customized solutions and flexible rates
Boca Raton Inbound Answering Service Pricing
Ongoing “office access” memberships start at $59/month or are included with many of our business address or virtual office solutions.
How many calls per month do you need?
Suggested Plan*
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20 Receptionist Minutes
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(approx. 1 call per business day)
Suggested Plan*
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50 Receptionist Minutes
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(approx. 2.5 calls per business day)
MOST POPULAR PLAN
Suggested Plan*
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100 Receptionist Minutes
-
(approx. 5 calls per business day)
Suggested Plan*
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200 Receptionist Minutes
-
(approx. 10 calls per business day)
Suggested Plan*
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500 Receptionist Minutes
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(approx. 25 calls per business day)
Suggested Plan*
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1000 Receptionist Minutes
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(approx. 50 calls per business day)
* “Receptionist minutes” are billed by the second. Assumes 1 minute per call (our average). Advanced call handling may require more receptionist minutes.
All Inbound Answering Service plans include:
- Professional in-house bilingual receptionist team handling your calls during business hours (Monday through Friday, 9am – 5pm Eastern Time)
- Customized Call Handling, Routing & Messaging
- Business line and voicemail
The following options are available for an additional fee:
- 24/7 coverage
- Mobile app linked to your business number
- Notifications, menus, forwarding, eFax, toll-free numbers, and additional voicemails
Amazing turnkey solution for any professional or
business owner
Office Edge is an amazing turnkey solution for any professional or business owner that wants to keep overhead low. I’ve use their services for conference room, Court Reporting, paralegal services and reception and they do an exceptional job.
Technology Client | Client Since 2011
Everything You Wanted to Know About Office Edge
Frequently asked questions
At Office Edge, we understand that where you work and how much you spend on overhead costs are important decisions. We want you to feel confident in your decision to work at Office Edge. Here are answers to some of your burning questions.
- Attached garage parking with car wash service, electric charging stations
- Fully-equipped fitness center with lockers
- Conference center seats up to 90; total 2,977 sq. ft. of partitionable space
- Retail shops include florist, hair salon/spa, dry cleaning pick-up/drop-off
- LEED Gold Certified (green cleaning practices, waste and e-waste recycling, energy and water efficiency standards and more)
Boca Raton has 24-hour security and a concierge in the building lobby. The building also features monitored cameras, keycard access, a full sprinkler system, and smoke detectors for safety and peace of mind.
We're in the Neighborhood
Your Local Partner in Boca Raton
Office Edge Boca Raton is located in Boca Raton, near Glades & I-95 and just a few blocks East of the Turnpike. Town Center Mall and numerous restaurants & shops are within walking distances or short drive.
Our suite is located on the first floor of a contemporary four-story Class-A building with floor-to-ceiling windows, onsite security and free covered parking. The complex is surrounded by relaxing greenery, a small lake and tree-lined streets.
Office Edge | Boca Raton
Let's get started!
Drop us a line or call us.
We’re here to serve you. Get in touch with our team to build a customized plan at the location best suited for you.
Phone Number
Address
2385 NW Executive Center Dr #100, Boca Raton,
FL 33431
