Our highly trained staff are skilled in creating an excellent first impression for your business, consistently and correctly handling your calls. More than just a generic answering service, we consider ourselves your receptionist and an important part of your business success. 

• Fully bilingual Spanish-speaking professionals, with other languages available (inquire for more)
• Calls always answered, typically within three rings (industry-leading speed)
• Always helpful, positive, and productive interactions with your callers
• Small team model allows our receptionists to get to know you, your business, your typical prospects and clients, and your VIPs
• HIPPA compliance training ensures sensitive information is handled safely

Your receptionist is trained to effectively screen your calls and only transfer those of value to you and your team.

• Important caller information is always captured, such as their name and reason for calling
• Additional, customizable prospective client details can be recorded, including their company, contact number, how they heard about you, etc.
• Call transfers are “warm,” meaning we stay on the line to inform you of who is calling and allow you to make the decision of whether and when to take the call
• Tailor your incoming call process by singling out VIPs to always transfer or by setting aside protected quiet work times
• Telemarketers and unwanted solicitations are screened
• When you are not available, your receptionist can transfer your call to voicemail, notifying you of the new message by email or text

For additional call handling options, check out our advanced call handling (including lead intake, appointments, orders, FAQs, translation & more).

A business phone line is included with all virtual receptionist services.

• Multiple call paths; your callers will never get a busy signal
• Phone numbers available from any South Florida or nationwide area code
• Additional phone lines available (inquire for more info)
• Voicemail boxes are standard and available 24/7
• Customized, professional mailbox greetings can be recorded by our staff, or we can provide you with helpful scripts in English or Spanish

For more advanced phone and voicemail features, check out our Optional Features section below.

We have worked with thousands of businesses over our 20+ years and can offer expertise on how your calls can best be handled to generate new business, streamline your workflow, and leverage your other systems and vendors. Representative industries include:

• Attorneys, legal professionals, and court reporters
• Insurance agencies
• Healthcare professionals and medical providers
• Other professional services (e.g., accountants, financial advisors, etc.)
• South Florida/US office for national/global companies 
• Technology services
• Real estate brokers and agents
• Home improvement and construction businesses
• Online retail
• Other B2B and B2C companies