Coral Gables Inbound Answering Service

Looking for someone you can depend on to answer and handle your calls? Our clients will tell you that our small team model allows us to be the most professional, reliable and consistent option they’ve ever had.

What You Get With Office Edge Live Virtual Receptionists

Features

CORE FEATURES:

Calls Handled by a Professional Team of Bilingual Receptionists

Our highly trained staff is here to help you get business done, whether it’s providing information, taking orders, or offering exceptional service to your customers. With our unique model of only having a small team handle your calls, we ensure high-quality service, as each member becomes intimately familiar with your business and the flow of your calls.

This approach allows us to be more reliable, consistent, and effective, ensuring that your customers always receive the best possible experience.

Professionally fluent in English & Spanish, with other languages available (ask for details)
Enjoy industry-leading response times with calls typically answered in under three rings
Consistently providing helpful, positive, and productive interactions with your callers

Customized Call Handling, Routing & Messaging

Maximize the value of your calls with our flexible and customized call handling and messaging options:

Tailored call handling based on specific business needs and caller requirements
- Manage specialized lead intake and handling
- Schedule and confirm appointments
- Take and process orders
- Answer FAQs and provide customer support
Customized scripting and messaging options (e.g., email, SMS, CRM, etc.)
“Warm” call transfers available, allowing you the choose whether or not you want to take the call or pass along a message to the caller
We also offer real-time translations for you and your callers

Flexible Telephone Line & Voicemail Options

We offer a variety of features to help you manage calls more efficiently and provide a better experience for your customers:

Phone lines. Numerous call paths ensure your callers never encounter a busy signal. Obtain South Florida, nationwide or toll-free phone numbers
Smart call routing. Create interactive call menus (e.g., “Press 1 for Sales…”) with customized routing on time and day, directing callers to the appropriate person or department.
Call forwarding. Forward calls to any off-site number to ensure you or your staff can always be reached, even when you’re away from your desk.
Voicemail options. Voicemail available 24/7, featuring voicemail-to-email and optional personalized professional greetings recorded by our team

Vertical Expertise Designing & Implementing Effective Call Flows

With over 20 years of experience working with thousands of businesses, we have the expertise to optimize your call handling. Our tailored solutions help you generate new business, streamline your workflow, and integrate seamlessly with your and your vendors’ existing systems.

We specialize in helping:

Attorneys, legal professionals, and court reporters
Insurance agencies
Healthcare professionals and medical providers
Accountants, financial advisors, and other professional services
South Florida/US office for national/global companies
Technology service providers
Real estate brokers and agents
Home improvement and construction businesses
Online retailers
B2B and B2C companies of all types

Optional Features:

24/7 Call Answering

Our full-service receptionist coverage is available 24/7, ensuring you never miss a business opportunity. With our friendly, helpful, and team members receptionists, you can provide exceptional service to your clients or patients around the clock.

When you partner with us, you benefit from:

Reliable and courteous call handling. Our team members are trained to provide professional and helpful service, no matter when the call comes in
Full-time coverage at a fraction of the price. Compared to hiring a full-time staff, our service is a cost-effective way to ensure your calls are always answered

Mobile App for Seamless Calls

Stay connected and project a polished image with our mobile app:

Make and receive business calls on your cell phone without sharing your personal number
View caller ID and call history for both incoming and outgoing calls
Access voicemails with a clear visual interface
Manage and automatically update your status and call-routing preferences based on location or time of day
Easily manage multiple business lines

Customized solutions and flexible rates

Coral Gables Inbound Answering Service Pricing

Pricing starts at $99 and is based on the time we spend on the phone (billed by the second).

How many calls per month do you need?

All Inbound Answering Service plans include:

Professional in-house bilingual receptionist team handling your calls during business hours (Monday through Friday, 9am – 5pm Eastern Time)
Customized Call Handling, Routing, & Messaging
Business line and voicemail

The following options are available for an additional fee:

24/7 coverage
Mobile app linked to your business number
Notifications, menus, forwarding, eFax, toll-free numbers, and additional voicemails

Amazing turnkey solution for any professional or
business owner

Office Edge is an amazing turnkey solution for any professional or business owner that wants to keep overhead low. I’ve used their services for Conference Room, Court Reporting, paralegal services, reception, and they do an exceptional job.

Technology Client | Client Since 2011

EVERYTHING YOU WANTED TO KNOW ABOUT OFFICE EDGE

Frequently Asked Questions

At Office Edge, we understand that where you work and how much you spend on overhead costs are important decisions. We want you to feel confident in your decision to work at Office Edge. Here are answers to some of your burning questions.

What Amenities Are Available at Coral Gables ?

Tenant garage with electric charging stations.
Ample visitor parking.
Redundant power and broadband internet for zero service interruption.
LEED Gold Certified building (green cleaning practices, waste and e-waste recycling, energy and water efficiency standards and more).
Nearby dining and shopping at Merrick Park and Miracle Mile.
Easy access to Metrorail and Miami International Airport.

Is There Onsite Security In Office Edge Locations?

Coral Gables has 24-hour security and a concierge in the building lobby. The building also features monitored cameras, keycard access, a full sprinkler system, and smoke detectors for safety and peace of mind.

What Kind of Terms Are Available for Office Space?

Our terms are negotiable, depending on your specific needs. For the best pricing, a 12-month Business Service Agreement is definitely the way to go. We can accommodate a 6-month or 3-month agreement for a premium. For additional questions about term lengths, please contact an Office Edge sales manager.

EXPLORE THE OFFICE & NEIGHBORHOOD

Prime Office Space in the Heart of Coral Gables

Centrally located near the Shops at Merrick Park, Miracle Mile, and the Metrorail, 4000 Ponce offers both luxury amenities and state-of-the-art technology. You’ll always find convenient, covered parking and electric charging stations in the tenant garage. This location also offers visitor parking and an elegant lobby to receive your clients, who will be greeted warmly and professionally by our attentive, multilingual reception staff.

As a smart building outfitted with fully integrated, high speed broadband, redundant power, and LEED green-rated features, you can count on smooth office working conditions every day. And for our clients with busy travel schedules, we are located only five miles from Miami International Airport.