Our highly trained staff is here to help you get business done, whether it’s providing information, taking orders, or offering exceptional service to your customers. With our unique model of only having a small team handle your calls, we ensure high-quality service, as each member becomes intimately familiar with your business and the flow of your calls. 

This approach allows us to be more reliable, consistent, and effective, ensuring that your customers always receive the best possible experience.

• Professionally fluent in English & Spanish, with other languages available (ask for details)
• Enjoy industry-leading response times with calls typically answered in under three rings
• Consistently providing helpful, positive, and productive interactions with your callers

Maximize the value of your calls with our flexible and customized call handling and messaging options:

• Tailored call handling based on specific business needs and caller requirements
  • Manage specialized lead intake and handling
  • Schedule and confirm appointments
  • Take and process orders
  • Answer FAQs and provide customer support
• Customized scripting and messaging options (e.g., email, SMS, CRM, etc.)
• “Warm” call transfers available, allowing you the choose whether or not you want to take the call or pass along a message to the caller
• We also offer real-time translations for you and your callers

We offer a variety of features to help you manage calls more efficiently and provide a better experience for your customers: 

• Phone lines.  Numerous call paths ensure your callers never encounter a busy signal. Obtain South Florida, nationwide or toll-free phone numbers
• Smart call routing. Create interactive call menus (e.g., “Press 1 for Sales…”) with customized routing on time and day, directing callers to the appropriate person or department.
• Call forwarding. Forward calls to any off-site number to ensure you or your staff can always be reached, even when you’re away from your desk.
• Voicemail options. Voicemail available 24/7, featuring voicemail-to-email and optional personalized professional greetings recorded by our team

With over 20 years of experience working with thousands of businesses, we have the expertise to optimize your call handling. Our tailored solutions help you generate new business, streamline your workflow, and integrate seamlessly with your and your vendors’ existing systems.

We specialize in helping:

• Attorneys, legal professionals, and court reporters
• Insurance agencies
• Healthcare professionals and medical providers
• Accountants, financial advisors, and other professional services
• South Florida/US office for national/global companies 
• Technology service providers
• Real estate brokers and agents
• Home improvement and construction businesses
• Online retailers
• B2B and B2C companies of all types