Miami Brickell | Our Services
Inbound Answering Service
Warm Greetings Guaranteed
Ensuring No Call is Ever Lost to Voicemail
When your business relies on inbound phone calls to request your services, Office Edge can handle those calls efficiently and professionally, as your boutique customer service team.
- We can schedule those services, and coordinate with your dispatchers.
- Clients rely on Office Edge to support customers, from real estate brokers and property management firms to carpet cleaning companies, plumbers, electricians and others.
They’ve experienced our live receptionists at Office Edge deliver professional call answering and friendly, efficient customer service every single day. No opportunity is ever lost to voicemail.
The Office Edge Difference
Customized Call Handling
- Calls answered in your company name and/or any greeting you prefer
- Each call screened to your exact specifications
- Warm transfers to whatever number(s) you provide
- Messages taken according to your requirements
- Receptionists work as a team, eliminating gaps in phone coverage due to breaks, illness or vacations
- Phones answered live every time
- Roll-over lines ensure your callers never receive a busy signal
- Multilingual receptionists can translate messages
Customer Service Plus
- Dispatch service techs and repairmen
- Complete call logs and service request forms
- Take repair orders
- Manage peak volumes
- Represent your company professionally at all times
Respectful, professional inbound customer service
If you’ve been on the receiving end of poor call handling, you know how it feels. And you certainly don’t want to deliver poor service to your own customers. Or worse, lose a call that could mean revenue.
Read more about The Office Edge Difference below, and let us help you start honing your competitive edge.
Virtual office services
The services your business needs.
- Your mail is sent to a physical office address with a suite number not a P.O. Box or home
- Your calls will be handled by a live bilingual receptionist who’s friendly, helpful and professional
- An office or conference room is available should you need a face-to-face meeting
- We can schedule conferences, confirm attendance and set up Zoom meetings making all the connections
- A range of services that can provide your back office needs and much more
Ready to get started?
Schedule a tour
Our relationship begins with a consultative discussion of your business so that we clearly understand your needs.
We will develop a fully customized package of services and create a new one if a special service is needed.
Our goal is to be a reliable and resourceful asset for your business.
Office Edge | Miami Brickell
Let's get started!
Drop us a line or send us a message.
We’re here to serve you, get in touch with our team to build a customized plan at the location best suited for you.